Frequently asked questions

Can I host daytime events at Merlin Venues?

Madame Tussauds, the SEA LIFE London Aquarium and the London Dungeon are open during the daytime, therefore cannot be used for daytime events. However our new Riverside Rooms are available for both daytime and evening events.  Take a look at Unique Venues of London for inspiration on daytime spaces.

How late can my event go on until?

Madame Tussauds has a license until 2am and the SEA LIFE London Aquarium & London Dungeon has a license until 1am.

What is your venue hire cost?

All our pricing is quoted as a full package and isn’t broken down in to venue hire, beverages etc. This is done specifically to make life easier for you.  We do not provide a ‘bare bones’ quote. There are no hidden extras such as AV, refuse collection or furniture that will have to be added on after you’ve signed.  All of our prices are based on a per person rate depending on event type and guest numbers.

What is the minimum number of guests I can host an event for?

We do ask for a minimum of 50 guests for our private events.

What is the maximum number of guests I can hold an event for?

Please see below the capacities for our venues:

Event
Type
Madame
Tussauds
Stardome 4D SEA LIFE
London
Aquarium
London
Dungeon
Dinner 380 70 200 65
Dinner Dance 350 70 180 65
Party 1000 300 500 150

Can I bring my own caterer?

We have selected 3 of London’s best caterers which we constantly monitor to ensure they deliver your event to a high service standard.  We believe that having a small list means that we can develop strong relationships with the caterers and they work here so frequently they know our venues intimately.  These are the only caterers who could cater your event. You can find their details on our Events Partners page.

I need a specialist caterer on my event. Can I bring my own?

We have a range of kosher and Indian caterers who have been carefully selected to assist with any specialist catering needs you have. All our preferred caterers can also work alongside you to ensure you get the specialist catering needs you require, bringing in specialists if necessary. You can find details of our specialist caterers on our Events Partners page.

Can I bring my own entertainment/table centres?

Entertainment and theming on your event can only be provided directly by Merlin Events or via our preferred suppliers.  You can find details on our Events Partners page

We also work directly with a lot of tried and tested acts, which ensures you get the best price and performances! Check out our Let me Entertain You page for inspiration on how you can enhance your event.

What time can I set up my event?

As we are open to the public in the daytime, we have a very quick turnaround to make the attractions in to award winning event spaces.  All our venues are turn-key; meaning they are fully equipped with all sound and LED lighting, plasma screens for branding, furniture and kitchen areas, and making turnaround efficient, quick and seamless.  You would not need to arrive at the venues any earlier than 6pm, even for large scale Awards Dinners as we have provided all you need to make the event a success.

Still have concerns? Watch this time lapse video which shows how Madame Tussauds is turned around from daytime to event space!

Watch a timelapse of Madame Tussauds being set up for an event!